Privacy Policy

Effective Date: 08/01/2025

Crown Point Cleaning (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information – such as your name, phone number, email address, billing details, and service address.

Booking Information – details about the cleaning services you request, including property type, size, and preferences.

Payment Information – processed securely through our third-party payment providers (we do not store credit card details).

Website Data – information collected automatically, such as IP addresses, browser type, and cookies for analytics and site performance.

2. How We Use Your Information

Your information is used to:

Provide and manage cleaning services.

Process payments and invoices.

Communicate with you about your bookings, updates, and promotions (with your consent).

Improve our website, services, and customer experience.

Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following situations:

With trusted third-party providers (e.g., payment processors, scheduling software) necessary to deliver services.

When required by law, regulation, or legal process.

To protect the rights, property, or safety of Crown Point Cleaning, our staff, or clients.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee complete protection against unauthorized access.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

Improve site performance.

Track website traffic and analytics.

Personalize your user experience.

You can disable cookies through your browser settings, though some features of our site may not function properly.

6. Your Rights

You may request to:

Access, update, or correct your personal information.

Opt out of marketing communications at any time.

Request deletion of your personal information, subject to legal and contractual requirements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us.

NOTE: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.